Member Experience Coordinator
Who Are We?
Paul Gough Media is a fast-growing marketing agency that helps private physical therapy practices grow and thrive. Founded by Paul Gough, a best-selling author and renowned speaker, our company provides full-service marketing solutions, including websites, social media management, digital ads, and more. We’re passionate about helping clinic owners succeed, and we’re proud to be a trusted partner to businesses across the U.S. and beyond.
Our brand-new office in Celebration, Florida, is dynamic and fast-paced, filled with a team that’s innovative, supportive, and driven to make a real difference for our clients.
We’re looking for a dedicated Member Experience Coordinator to deliver exceptional service and support across all touchpoints of our mastermind programs and client interactions.
This role is ideal for someone who is friendly, detail-oriented, and thrives on creating polished, white-glove experiences. You’ll work closely with the Head of Education (UK) and the US Operations Manager to ensure that every mastermind member feels welcomed, supported, and taken care of, while also managing the day-to-day logistics behind the scenes.
Key Responsibilities
Mastermind Program Support:
Coordinate and manage recurring group coaching calls, ensuring all mastermind members receive clear, timely communication, reminders, and follow-up. Keep participant records organized, track next steps, and provide administrative support to the Head of Education.
Client Communication & Touchpoints:
Be the first point of contact for members—whether by phone, email, or Zoom—and ensure every message is professional, warm, and informative. Respond to all inquiries the same day and always follow through with care. Ask questions when unsure and maintain a high level of clarity and support.
Event Coordination:
Assist with the planning and execution of live events in the US and UK. Help manage attendee communication, materials, schedules, and vendor coordination. Ensure all clients feel welcomed, informed, and taken care of before, during, and after events.
Office & Admin Support:
Support day-to-day internal operations by managing small logistics, organizing documents, and coordinating with suppliers or service providers. Help keep things running smoothly in-office and across remote systems.
Recruitment Assistance:
Assist with sourcing candidates, coordinating interviews, and managing applicant communications. Help support monthly group interview sessions and contribute to building a consistent talent pipeline.
Collaboration & Task Management:
Work across departments to support initiatives, stay on top of timelines, and ensure task completion using systems like Monday.com, Google Workspace, and Zoom. Communicate clearly and reliably meet deadlines.
What We’re Looking For
Experience:
2–4 years in professional administration, operations, or executive support roles—ideally in fast-paced, client-facing environments where follow-through, discretion, and high standards matter.
Event & Client Logistics:
You’ve successfully supported or coordinated meetings, events, or coaching sessions before. You know how to keep everything and everyone on time, organized, and well-prepared.
Professionalism & Communication:
You write and speak clearly, confidently, and warmly. You’re comfortable representing the company to clients, vendors, and partners with polish and poise.
Attention to Detail:
You don’t let anything fall through the cracks. You stay on top of checklists, updates, and client follow-ups to ensure smooth, reliable delivery.
Composure & Prioritization:
You remain calm under pressure, multitask well, and always know how to prioritize what’s most important.
Tech & Tools:
You’re confident using Google Workspace, Zoom, CRMs (like Keap or GoHighLevel), and project management tools like Monday.com, Asana, or Trello.
Location: Celebration, Florida
Schedule: In-office, full-time, 9:00 AM – 5:30 PM, Monday–Friday
Compensation: $40,000 – $48,000