Customer Success & CRM Software Specialist

Who Are We?

Paul Gough Media was founded by Paul Gough, a best-selling author, renowned speaker, and influential entrepreneur in the healthcare and marketing space. Starting with a single physical therapy clinic in Hartlepool, UK, Paul has built a global brand that helps physical therapists transform their practices into thriving businesses.

Our marketing agency is a complete marketing solution for private physical therapy practices. From websites and social media to digital ads and automated funnels, we help clinics turn leads into loyal patients.

We don’t just offer tools—we’re a full-service team. We work closely with clinic owners to grow their businesses, reach more patients, and thrive in their local markets.

Our company is fast-paced, fun, and built around helping people succeed. From our vibrant office in Celebration, Florida, to our world-class events and programs, we’re creating a movement that’s changing the healthcare business landscape.

When you join Paul Gough Media, you’re not just joining a company—you’re becoming part of a team that’s making a real difference for business owners everywhere.

We’re looking for a dedicated and enthusiastic individual to help our clients succeed with our PhysioFunnels CRM while contributing to the ongoing development of our innovative tools and services.

What You’ll Do

• Client Onboarding: Guide new clients through the onboarding process, ensuring they’re set up for success with PhysioFunnels.
• Training: Lead individual and group training sessions to teach clients and staff how to use PhysioFunnels to grow their businesses.
• Product Development: Stay at the forefront of our technology by identifying new features, enhancements, and innovative ways to improve PhysioFunnels, ensuring it continues to meet and exceed our clients' needs. Collaborate with the team to bring these ideas to life and enhance the client experience.
• Client Support: Offer ongoing support to troubleshoot issues and provide best practices for using the software effectively.
• Account Optimization: Review and optimize client accounts to ensure they are configured for maximum results.
• Process Improvement: Collaborate with the team to improve training and onboarding processes to enhance the client experience.
• Become the Expert: Develop a deep understanding of PhysioFunnels and act as the go-to resource for client success.

What We’re Looking For

• Experience with CRM Software: Familiarity with CRM platforms and the ability to master their functionality quickly.
• Training and Coaching Skills: You can explain complex concepts in simple, practical terms that clients can easily understand.
• Client-Centric Mindset: A genuine passion for helping clients succeed.
• Problem-Solving Ability: Resourceful and proactive in troubleshooting issues.
• Exceptional Communication: Strong written and verbal communication skills.
• Tech-Savvy: A quick learner who is comfortable navigating new tools and technology.

Why Join Us?

• Work from our dynamic, brand-new office in Celebration, Florida.
• Be part of a fast-growing company making a global impact in the healthcare industry.
• Join a supportive and collaborative team culture.
• Contribute to the success of a company with a proven track record of excellence.
• Enjoy opportunities for professional growth and career development.
• Competitive compensation package.