Operations & Member Experience Assistant
Who We Are
Paul Gough Media is a lightning-fast marketing agency that powers 2,500+ private healthcare clinics worldwide. Led by best-selling author Paul Gough, we turn proven marketing systems into patient-getting machines while hosting mastermind programs and live events on both sides of the Atlantic. Our brand-new HQ in Celebration, FL moves at warp speed—and we need an operations ace who can keep up.
Why This Role Exists
Our masterminds, events, and day-to-day ops are scaling faster than ever. Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You’re the glue between clients, coaches, and team members—the person who sees problems coming and fixes them before anyone notices.
What You’ll Do
Run Mastermind Logistics – Schedule group calls, send reminders, track action items, and keep every member on point.
Front-Line Client Care – Answer calls, emails, and Zoom chats the same day with warmth and clarity.
Event Coordination – Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience.
Office & Admin Support – Keep documents, supplies, and vendor relationships organized so the team can fly.
Recruitment Assist – Source candidates, book interviews, and help run monthly group interview sessions.
Cross-Team Task Management – Drive projects in Monday.com, Google Workspace, and Zoom—never miss a deadline.
How We Set You Up to Win
30-Day Deep-Dive – Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet.
Playbooks & Checklists – Proven SOPs for calls, events, and ops—plus freedom to improve them.
Direct Mentorship – Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback.
Growth Path – Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager.
Our Three Non-Negotiables
| Trait | How It Shows Up Here |
|---|---|
| Hungry | You chase checklists, ask for the next project, and thrive on hitting stretch goals. |
| Humble | You seek feedback, own mistakes fast, and put team wins ahead of ego. |
| Smart | You read the room, anticipate needs, and solve problems before they surface. |
Must-Haves
2–4 yrs Admin/Operations in a fast-paced, client-facing setting
Proven event or program-logistics chops (meetings, coaching calls, or conferences)
Polished phone, email & in-person communication skills
Eagle-eye attention to detail—nothing slips through the cracks
Calm multitasker & prioritizer when the heat turns up
Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus
What You Get
Competitive Base $45-55K (and we reward over-performance)
15 days PTO + 6 company holidays
Ongoing training in ops, customer success, and leadership
Event travel across the US (and occasional UK trips)
A seat in a high-growth rocket ship where change is constant and wins are celebrated
Ready to Tame Chaos and Wow Clients?
If you’re hungry, humble, and smart—and you geek out on checklists, timelines, and unforgettable client moments—apply now and help us scale the movement.
Location : Celebration, Florida
In office, full time, 9-5:30, Mon- Fri
Comp: $45,000 - $55,000