Operations Manager (Marketing Agency)

Hartlepool, Durham, United Kingdom
Full Time
Mid Level

Are you the type of person who just loves making customers happy? Do enjoy the role of being the first person that customers will meet? Are you the type of person who prides themselves on being the most organized in the room and able to Get 'Stuff' Done, with a willingness to challenge the status quo? If you do, we want to talk to you about a vital role that we’ve got in our Marketing Agency of our rapidly growing training company, but don't let 'Marketing' turn you away, We are looking for a World Class Operations manager with the ability to get people to deliver on deadlines and results, And not shy away from upsetting the apple cart.

Because you will be in charge of Client Success, your primary job is to make our customers happy and as such, we’re looking for someone with the ability to fill what is possibly the most important role in our company. At the heart of your role, you will oversee the development of our clients through the early phases of their journey and then be at the centre of your team in being the one to make sure everything is being done and on track to deliver the best experience for your clients. You must be comfortable talking to customers both on the phone and in person and being “organized” should be a top priority in your life. You will be able to multi-task and manage projects, while simultaneously meeting deadlines and prioritizing your day. 

As well as a love of people, to be successful in this role you will also have previous experience in an operations role and the proof of successfully working in a fast-paced team with deadlines and targets to hit. This is your Second Major Objective, And as mentioned earlier, we need you to be able to challenge your team, have conversations when needed, and not shy away from decisive action...  

A big part of your role will be the organizing and planning of the team, To essentially Get 'Stuff' Done at each level and make sure that a first-class experience is had by all of our clients inside of the Marketing Agency. You will work closely with a team either side of the Pond with offices in the UK and USA meaning that your role as Operations manager will be essential to the success of the department. 

If you’re interested at this point, let me tell you who we are:

We are a rapidly growing marketing training and full service marketing agency located in Celebration, Orlando. We work with Health Care business from all over the world (mainly in the UK, USA as well as Canada, Australia) and we help them to grow more successful businesses.

The founder of the company is Paul Gough - an Instagram Verified Influencer, a 4 x Amazon Best selling Author on the subject of Marketing and Sales, and a former professional football Physical Therapist who grew his own successful physiotherapy company from the ground up. He now shares his business skills and knowledge with other practice owners worldwide.

We have experienced rapid growth in the 48 months that we have been operating and in that time have gone from a one person start up – to $5 million plus in annual sales. The founder has moved from the UK to the USA to continue to expand the growth of the company. Our websites are located at: www.paulgough.com and www.paulgoughbooks.com.

We are now able to offer you an opportunity to help us to continue the expansion of our training company with a role as our Operations Manager. Your primary role will be develop a strong relationship with our ever expanding client base (now well over 3000) providing product and logistical support to our clients as well as assisting in organising exciting events across the USA and UK. 

Key Responsibilities:

  • Provide world class customer service experiences to our clients and members
  • Assist with Strategies for the future of the agency with the CEO and Head Of Agency.
  • Manage our CRM (Customer relationship management software)
  • Run a busy office and be “Mr or Mrs dependable” for all of the other team members who will come to you for admin / clerical / logistical support
  • Be a first point of call for all of our new customers (online and in-person)

What You Need to be successful:

  • Great Telephone Communication Skills– you should very comfortable on the phone and able to put a new client at ease very quickly
  • Great INPERSON communication skills – you should be very comfortable with clients who visit the office or our events
  • Outstanding ORGANISATIONAL skills - You will be adept at keeping a team and accountable to their goals!
  • PERSISTENCE: Demonstrates tenacity and willingness to go the distance to build strong relationship with new customers and clients
  • KPI focused –previous employment and success within a KPI driven company

What we will do for you:

  • Give you an opportunity to be most important person in the most important role in a very successful global business
  • Provide you with ongoing training and support in the field of customer service & Operations
  • Give you a licence to THRILL (taking ownership of your own department with the freedom to WOW our clients as you see fit)
  • Opportunity to travel across the USA and to the UK
  • Attractive salary of £30,000-£35,000 - Realistically, If your good Enough We'll pay it! 
  • 28 Days Holiday



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