Customer Success & CRM Software Specialist

Who Are We?

Paul Gough Media was founded by best-selling author, speaker, and influential entrepreneur Paul Gough. What began with a single physical therapy clinic in Hartlepool, UK, has grown into a global brand that transforms practices into thriving businesses.

We are a full-service marketing agency specializing in private physical therapy practices. From websites and social media to digital ads and automated funnels, we provide comprehensive solutions that turn leads into loyal patients. We work hand-in-hand with clinic owners to grow their businesses and excel in local markets.

Our fast-paced, fun environment—from our vibrant office in Celebration, Florida, to our world-class events—drives a movement that’s reshaping the healthcare business landscape. Join us, and become part of a team that makes a real difference for business owners everywhere.

We're looking for a dedicated, enthusiastic individual to help our clients succeed with our PhysioFunnels CRM while contributing to the continuous development of our innovative tools and services.

Paul Gough Media is seeking a dynamic CRM Manager with a strong tech background to lead our client success initiatives and elevate our operational excellence. In this role, you'll drive seamless client onboarding, innovate our CRM processes, and manage a high-performing team to ensure outstanding results for our clients.

Key Responsibilities

• Client Onboarding:
  Guide new clients through a smooth onboarding process, ensuring they are fully equipped to leverage our CRM solutions for success.

• Training:
  Lead engaging individual and group training sessions for clients and internal teams, translating complex concepts into actionable strategies.

• Product Development:
  Stay ahead of the tech curve by identifying new features, enhancements, and innovative ways to improve our CRM platform. Collaborate with cross-functional teams to implement these ideas and continually elevate the client experience.

• Client Support:
  Provide proactive and effective support, troubleshooting issues and sharing best practices to maximize software performance.

• Account Optimization:
  Regularly review and optimize client accounts to ensure they are configured for peak performance and maximum results.

• Process Improvement & Operational Excellence:
  Drive initiatives to streamline and enhance training, onboarding, and support processes. Champion operational excellence by establishing best practices and continuous improvement strategies.

• Team Leadership:
  Manage and inspire a talented team, fostering a culture of accountability, innovation, and exceptional performance. Your leadership will be key to building a cohesive, motivated group.

• Become the Expert:
  Develop deep expertise in our CRM solutions, positioning yourself as the go-to resource for both clients and internal teams.

What We’re Looking For

• CRM Software Experience:
  Proven experience with CRM platforms and the ability to quickly master new systems.

• Training & Coaching Skills:
  A knack for explaining complex concepts in simple, practical terms that empower clients and team members alike.

• Client-Centric Mindset:
  A genuine passion for helping clients succeed and a commitment to delivering exceptional service.

• Operational Excellence:
  A strategic thinker with a track record of streamlining processes, enhancing efficiency, and driving continuous improvement.

• Team Management:
  Strong leadership skills with experience in managing and developing high-performing teams.

• Problem-Solving Ability:
  Resourceful and proactive in troubleshooting challenges and finding innovative solutions.

• Exceptional Communication:
  Outstanding written and verbal communication skills to effectively articulate ideas and strategies.

• Tech-Savvy:
  A quick learner who is comfortable navigating and mastering new technologies.

If you're a tech-forward leader with a passion for operational excellence and team management, join Paul Gough Media and help us set new standards for CRM success.